ARinFLEX - Supporting Flexible Service Processing by Augmented Reality
ARinFLEX - Supporting Flexible Service Processing by Augmented Reality is an interdisciplinary project funded by the Federal Ministry of Education and Research. Coordinated by the TUM’s Chair for Information Systems (Prof. Dr. Helmut Krcmar), the Chair for Strategy and Organization (Prof. Dr. Isabell Welpe) collaborates with the Division of Nursing Science of the University of Osnabrück (Prof. Dr. Hartmut Remmers) as well as two business partners, i.e., iTiZZiMO GmbH and XENON Automatisierungstechnik GmbH, in developing a method for the digitization of flexible service processes.
The method for the digitization of flexible service processes will be based on theoretical principles. The developed prototypical methodological framework will be validated based on practice evaluation and field research in the domain of maintenance and health care. With this framework, medium-sized enterprises will be able to analyze, value and digitalize their service processes including the identification of demands as well as security and ethical issues.
Aligning expertise in the fields of leadership, innovation and organization in connection with digitization, the Chair for Strategy and Organization (LSO) is primarily responsible for developing a cross-industry digitization index for service processes (InDiFLEX). This index will allow particularly medium-sized enterprises to assess their digitization level ex-ante and to subsequently evaluate the taken actions ex-post. Moreover, LSO continuously supports and takes an active part in all the other tasks, involved by the project.
Technische Universität München, Chair for Information Systems (Prof. Dr. Helmut Krcmar) https://www.i17.in.tum.de
Universität Osnabrück, Division of Nursing Science (Prof. Dr. Hartmut Remmers) http://www.pflegewissenschaft.uni-osnabrueck.de/en
iTiZZiMO GmbH http://www.itizzimo.com/en/
XENON Automatisierungstechnik GmbH http://www.xenon-automation.com
Bundesministerium für Bildung und Forschung http://www.bmbf.de/
Funding reference: 01FJ15058